FAQs
Welcome to the FAQs section of Pepper Sneakers, where you’ll find answers to the most commonly asked questions about our products and services. This FAQs page is designed to help you quickly navigate through important information, ensuring you get the answers you need without hassle. If you have further questions that aren’t covered in our FAQs, please feel free to contact us for further assistance!
General Questions
Pepper Sneakers started life in Jan 23 as the UK office and sole representative of our European partners. With over 15 Years in the game, their extensive knowledge and experience has led them to an unparalleled insight into sneaker manufacturing, branding and the footwear market. Our shared commitment to Vegan production, and a dedication to supply cost-effective branding solutions make us a perfect fit.
Pepper Sneakers Ltd is based in the UK. With partners in mainland Europe including our manufacturing and worldwide distribution, we can ensure you the best of our attention at all times.
About Pepper Sneakers Ltd.
We understand the importance of getting every detail just right. That’s why we offer a special prototype service—allowing you to thoroughly examine your custom sneakers before placing a larger order. For just £250, you can create a prototype pair that showcases your design vision.
Even better?
When you proceed with a bulk order of 20 pairs or more, we’ll credit 50% of your prototype fee back to your final invoice. Experience your sneakers first hand and move forward with confidence, knowing they’ll be exactly what you envisioned!
We welcome orders starting from as few as 5 pairs, because our mission is to support businesses of every size. Whether you’re a local restaurant looking to upgrade the look of your team of 6, or a larger organization with extensive needs, we’re here and ready to assist!
We know that pricing is a key detail when planning your custom sneaker order. However, providing an exact estimate upfront can be challenging due to the many variables involved. These include your chosen model, preferred manufacturing facility, level of customization, selected materials, and the total number of pairs you wish to order.
But don’t worry—if you’re interested in creating custom sneakers and want to know the cost, we’re here to help. Reach out to us, and we’ll provide you with a detailed, tailored quotation as soon as possible. Let’s bring your vision to life!
Our Commitment to Sustainability: And Why We No Longer Offer Random Samples
In our ongoing effort to better serve you while remaining true to our values, we have made the decision to discontinue our random sample service. Here’s why:
1. Environmental Responsibility: Shipping samples across thousands of miles for a brief quality check doesn’t align with our commitment to sustainability. We’re dedicated to reducing our carbon footprint and making choices that benefit the planet.
2. Economic Factors: The low return rate of these samples led to significant costs. Although we charged for them, covering the full production costs would require a price close to that of a full prototype—a cost that isn’t practical for you or us.
By focusing on more sustainable and economically sound practices, we can better support you in creating custom sneakers that meet your exact needs
Don’t Just Take Our Word for It—See the Proof for Yourself!
We get it—anyone can claim to be trustworthy. But actions speak louder than words, right? That’s why we invite you to explore our portfolio to see the magic we’ve created for other brands.
Check out how our clients have fallen in love with our work. The proof is in the results, not just in our promises! See for yourself what we can do for you.
Starting from Scratch? We’ve Got You Covered!
Feeling unsure about where to begin? No problem at all! Our dedicated team of designers and project managers is here to guide you every step of the way. Whether you have a vague idea or none at all, we’ll help bring your vision to life from the ground up.
Reach out to us today, and let’s set the wheels in motion for your perfect project!
Design Your Dream Sneakers: The Possibilities Are Endless!
Unleash your creativity and customize nearly every aspect of your sneakers! From the upper to the tongue, heel, insole, and outsole, the choice is yours. Whether you want to showcase your unique artwork, add an elegant embroidered logo, or create a design that’s sleek and minimalist or bold and inspired by high fashion, we can make it happen.
Challenge our designers with your vision and watch your dream sneakers come to life. The only limit is your imagination!
Sustainability at the Core: Partner with Us for Eco-Friendly Sneakers
If sustainability is a priority for your brand, you’re in the right place! Our commitment to eco-friendly practices is unwavering. We proudly collaborate with a top factory in Portugal that specializes in vegan sneakers—a choice trusted by leading names like Coco Rose London.
But we don’t stop there. Our sneakers are crafted from extraordinary materials like cactus, cork, and hemp, combining stunning aesthetics with a compelling sustainability story. Comfort and durability are at the heart of our designs, ensuring your customers enjoy both style and eco-consciousness.
Partner with us and make a meaningful impact with every step!
How Long Until Your Custom Sneakers Arrive? Here’s What to Expect!
Our production timeline is typically 3 to 4 weeks, tailored to the specifics of your order. Once your sneakers are ready, shipping times vary based on your chosen method and location:
- Sea Freight: More cost-effective, but takes about 5 weeks, ideal for distant destinations.
- Air Freight: Faster, with delivery in 1 to 2 weeks, though it’s pricier.
Plan ahead to choose the best option for your needs and get ready to step into your custom sneakers!
Payment Details for Your Custom Sneaker Order
To ensure a smooth ordering process, our payment terms vary by order size:
- For Orders Over €2,000: A 50% down payment is required to start production, with the remaining 50% due before shipment.
- For Orders Under €2,000: Full payment is needed in advance.
This approach helps us deliver your custom sneakers with confidence and efficiency. Let’s get started on your order today!
Custom Sneakers and Refunds: What You Need to Know
We craft each pair of sneakers to meet your unique specifications and brand identity. Before production, you’ll receive a definitive design for your approval to ensure everything is just right.
While we cannot offer returns due to the custom nature of our products, rest assured this issue is rare! If there are any errors on our part or defects in the product, we’re committed to making it right with a replacement.
Your satisfaction is our priority, and we strive to deliver products you’ll love every time.
We can certainly accommodate shipping to multiple addresses for orders with central locations, such as 3 or 4 key sites. However, shipping to numerous individual addresses, like 400 employees’ homes, presents challenges due to customs clearance requirements.
Each delivery needs a designated contact for managing clearance, and past experiences have shown that this process becomes impractical for large-scale distribution. Our approach is designed to streamline the process and ensure a smooth, efficient experience for everyone involved.
For any specific needs or scenarios, please reach out, and we’ll work with you to find the best solution!
